Does It Make Sense to Outsource Your NetSuite Support Locally?

Henry Sack • Oct 10, 2022

If you're like most businesses, you understand the importance of customer support. NetSuite is no different. Whilst NetSuite offers a good basic level of support for users, many businesses find that their requirements are often greater than NetSuite's support services can offer. This is where outsourcing your NetSuite support to a local business can be beneficial.

Why Consider Outsourcing Your Local NetSuite Support and Administration?

There are many reasons why you might want to consider outsourcing your NetSuite support locally. Perhaps you're not getting the level of support you need from NetSuite remotely, or maybe you're finding it difficult to keep up with the ever-changing NetSuite software.

Whatever your reasons, outsourcing your NetSuite support locally can free up valuable time and resources that can be better spent elsewhere in your business. It can also give you peace of mind knowing that your NetSuite system is being supported by experienced local professionals.

What to Look for When Outsourcing Your NetSuite Support Locally?

When outsourcing your NetSuite support locally, it's important to choose a company that has experience supporting NetSuite users in your industry. Ideally, they also should also have a solid understanding of your businesses unique processes and quirks, in order to be able to fully understand how your NetSuite account should be configured to support the various departments of your business.

In addition, you'll want to make sure that the company you choose offers a comprehensive support package that includes telephone and email support, as well as training and development services. This will ensure that you have everything you need to get the most out of your NetSuite account.

What Services are Included in TeamBlueSky's NetSuite Support Packages?

TeamBlueSky offers a variety of NetSuite support packages that are designed to meet the needs of businesses of all sizes. Our team of experienced NetSuite consultants based in Australia can provide you with the support you need to get the most out of your NetSuite account, including:

Telephone and Email Support

Having access to NetSuite telephone and email support is crucial for businesses that rely on their NetSuite account to run their operations. TeamBlueSky's telephone support line is staffed by experienced NetSuite consultants who can provide you with the assistance you need, when you need it.

In addition, our email support service provides you with a direct line of communication to our team of NetSuite experts. We'll respond to your support requests as soon as possible, and our team can even provide you with guidance on how to resolve common NetSuite issues.

Training and Development

TeamBlueSky offers a variety of training and development services that are designed to help you get the most out of your NetSuite account. Our team of NetSuite consultants can provide you with one-on-one training, as well as group training sessions that are designed to help you and your team master the various features of NetSuite.

Our team can also provide you with customised training materials that are specifically designed for your business. This will ensure that you and your team are always up-to-date on the latest NetSuite features and can make the most out of your NetSuite account.

Customisation and Integration

NetSuite is a highly customisable platform, and TeamBlueSky has the experience and expertise necessary to tailor NetSuite to meet the specific needs of your business. Our team of NetSuite consultants can help you with everything from simple field customisations to complex integration projects.

The TeamBlueSky team can also provide you with guidance on the best way to configure your NetSuite account to support your business's unique processes. This will ensure that you are able to capitalise on all features and functions available in your NetSuite account.

NetSuite System Administration

TeamBlueSky's team of NetSuite experts can provide you with the system administration support you need to keep your NetSuite account running smoothly. Our team can help you with everything from managing user permissions to creating custom workflows, meaning that you don't need to have internal team members managing these critical functions.

In addition, our team can also provide you with guidance on best practices for NetSuite administration, meaning that you can be confident that your NetSuite account is being managed effectively.

Reporting and Analytics Support

TeamBlueSky's team of NetSuite consultants can provide you with the reporting and analytics support you need to make better decisions about your business. Our team can help you with everything from creating custom reports and saved searches to setting up dashboards in a way that delivers information to your users when they need it.

Our team can also provide you with guidance on how to use NetSuite's built-in reporting and analytics tools to gain insights into your business operations. This will ensure that you are able to make data-driven decisions about your business that are based on accurate and up-to-date information.

Business Process Outsourcing

TeamBlueSky offers a variety of business process outsourcing (BPO) services that are designed to help you maximise the efficiency of your NetSuite account. Our team of NetSuite consultants can provide you with assistance with tasks such as order management, invoice processing, accounts payable automation, accounts receivable management and AR aging management.

We can also provide guidance on how to streamline your business processes to maximise the efficiency of your NetSuite account. This will ensure that you are able to get the most out of your NetSuite investment and can run your business more effectively.

Payroll outsourcing

TeamBlueSky's payroll outsourcing services can help you take the pain out of Payroll. Our team of NetSuite consultants can provide you with assistance with tasks such as employee onboarding, time and attendance tracking, payroll processing and one touch payroll processing. We can also provide guidance on how to configure your Infinet Cloud Payroll account to streamline your payroll processing and ensure that all of your employees are paid accurately and on time.

TeamBlueSky can also provide you with guidance on compliance with payroll-related regulations, meaning that you can be confident that your business is compliant with all relevant laws and regulations.

In Conclusion

Many Australian businesses find that it makes a lot of sense to outsource their NetSuite support locally as working with a team of experts brings faster resolutions to problems, and gives them a wider range of skill sets to keep on top of NetSuite support requirements. TeamBlueSky's NetSuite support services can help you maximise the efficiency of your NetSuite account and get the most out of your investment. Our local team of NetSuite experts can provide you with everything from simple system administration tasks to complex business process outsourcing services. Contact us today to learn more about how we can help you.

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Henry Sack

General Manager

With over 12 years of experience as a NetSuite implementation consultant, Henry Sack leads TeamBlueSky’s team of NetSuite and accounting experts in his role of General Manager.

TeamBlueSky is a leading Australian NetSuite Alliance Partner whose mission is to provide critical NetSuite BPO and Payroll services to NetSuite clients who are wanting to simplify their back office processes and partner with a leading NetSuite administration expert.

TeamBlueSky have also partnered with global Suite Developer Network partners to offer local solutioning, implementation and support services for global NetSuite SuiteApps.