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Exploring Managed Services for New NetSuite Customers

Henry Sack • Sep 05, 2023

Getting started with NetSuite is a big step for any business. But it's not a "set and forget" kind of deal. Keeping your system up to date and running smoothly takes ongoing work. That's why many businesses outsource their system administration to NetSuite Alliance Partners, like TeamBlueSky


In this article, we will explore why our clients choose to work with us, how our business process outsourcing services and administration as a service can help simplify your IT management, reduce technology risk, and give you peace of mind that you have a partner with the expertise you need to not only keep your NetSuite system running but to provide proactive guidance and advice on continual improvement. 


What are Managed Services?


Briefly, Managed Services is a form of support where day-to-day management and administration of your NetSuite instance is given to a third party, like TBS. Our NetSuite Managed Services packages offer expert guidance to enhance the NetSuite platform for new customers. These services aim to boost productivity by aligning processes to the best use of NetSuite, and vice versa.


Areas Covered by Our Managed Services Agreement


Transaction and Data Management


Efficient data management forms a fundamental pillar of seamless business operations. Our Managed Services actively contribute to operational efficiency by facilitating various data management tasks. This includes creating, updating, and organising data, fostering informed decision-making and regulatory compliance.


Strengthening Your Security Measures

Security stands as a paramount concern across all technological platforms. Our Managed Services establish a robust security framework, offering vigilant monitoring and maintenance of your NetSuite user permissions, ensuring your business information can only be accessed by the right people. With a proactive approach, we identify and mitigate potential threats, ensuring the integrity of the system, users and data.



Support for Seamless Operations

Our clients benefit from prompt assistance in addressing operational challenges that may arise from using the NetSuite ERP solution daily. This continuous support ensures an uninterrupted and seamless user experience, minimising disruptions and maximising overall productivity.


Two Columns: Security Measures and Embedded Content

Strengthening Your Security Measures

Security stands as a paramount concern across all technological platforms. Our Managed Services establish a robust security framework, offering vigilant monitoring and maintenance of your NetSuite user permissions, ensuring your business information can only be accessed by the right people. With a proactive approach, we identify and mitigate potential threats, ensuring the integrity of the system, users and data.

Support for Seamless Operations

Our clients benefit from prompt assistance in addressing operational challenges that may arise from using the NetSuite ERP solution daily. This continuous support ensures an uninterrupted and seamless user experience, minimising disruptions and maximising overall productivity.

Customisation Tailored to Business Needs


Every business possesses a unique identity, and our Managed Services recognise this diversity by offering tailored NetSuite customisations and development projects. This level of customisation enhances efficiency by aligning the platform with the distinct traits and needs of each business and industry.


Simplified Integration with Existing Systems


Integration with existing systems can be complex, but our Managed Services offerings simplify the process. Proper integration ensures seamless data flow and automated processes. This saves time and guarantees accuracy and promptness in operations, leading to increased overall efficiency. With TBS’s NetSuite Managed Services, businesses can confidently navigate the complexities of the platform, optimising their operations and leveraging the expertise of dedicated professionals to drive success.


Simplify Your Management of a Complex NetSuite Platform


NetSuite provides an industry-leading range of features designed to streamline various business processes. Nonetheless, the richness and complexity of its features may prove challenging for newcomers who strive to unlock its full potential. Managed Services, hence, play a fundamental role in empowering such users.


The Value of Expert Guidance

NetSuite's complexity demands expert guidance to navigate its intricacies effectively. Managed Services connects businesses with seasoned professionals who know NetSuite inside out. This ensures businesses can leverage NetSuite's capabilities without stumbling into common pitfalls.


Data Integration and Process Automation

Efficient operations hinge on seamless data integration and streamlined processes. Managed Services is crucial in facilitating data integration across modules and automating key workflows. This automation boosts efficiency and reduces the chances of errors, ultimately enhancing operational performance.


Ongoing Support and Adaptation to Evolving Business Environment

Managed Services isn't just about fixing technical glitches; it's about proactive support and ongoing system maintenance. This partnership ensures swift problem resolution and keeps businesses up-to-date with the latest NetSuite updates and recommendations. It's about staying competitive and thriving in a business landscape that's constantly evolving.


Why Our Clients Choose to Partner With TBS for Managed Services


Expertise at Your Fingertips

Firstly, the expertise provided by Managed Service Providers (MSPs) like TBS is invaluable. Cloud technologies are complex, and without seasoned professionals to guide you, you might miss out on essential features or run into operational issues. MSPs bring a wealth of knowledge and years of experience to the table, ensuring you make the most out of your NetSuite investment.


Minimised Technology Risks

Cloud technologies are often susceptible to various risks, including data breaches, downtimes, and compliance issues. With Managed Services, you get a dedicated team of experts who continually monitor your systems, minimising potential threats and ensuring smooth operations.



Simplified IT Management

MSPs offer a unified approach to IT management. From software updates to security protocols, your service provider takes care of everything. This unburdening of internal resources allows your IT team to concentrate on other essential business areas, such as developing new technologies or improving existing systems.


Two Columns: Technology Risks and Embedded Content

Minimised Technology Risks

Cloud technologies are often susceptible to various risks, including data breaches, downtimes, and compliance issues. With Managed Services, you get a dedicated team of experts who continually monitor your systems, minimising potential threats and ensuring smooth operations.

Simplified IT Management

MSPs offer a unified approach to IT management. From software updates to security protocols, your service provider takes care of everything. This unburdening of internal resources allows your IT team to concentrate on other essential business areas, such as developing new technologies or improving existing systems.

Streamlined Focus on Core Business Functions


With IT management in capable hands, companies can divert their focus towards what they do best—innovation and growth. Whether it's launching a new product or entering a new market, Managed Services free up time and resources, enabling businesses to concentrate on strategic initiatives.


Cost Efficiency


On the surface, hiring an MSP is an additional expense. However, the ROI becomes apparent if you consider the costs associated with downtime, data breaches, or inefficient operations. MSPs offer a cost-effective way to maintain high operational efficiency.


Enhancing the Effectivity of Managed Services for Better Results


Managed Services come with abundant advantages. You must use these services as effectively as possible to squeeze the maximum value out of these services. Consider the following:


Define Clear Objectives


Getting the most out of Managed Services within NetSuite ERP starts with setting clear objectives. By communicating your business goals and aligning them with NetSuite ERP, Managed Services teams can tailor their efforts to match your vision. Whether streamlining financial operations, improving supply chain efficiency, or enhancing customer engagement, defined goals empower Managed Services teams to drive outcomes that matter to you.


Collaborate To Amplify Results


The impact of Managed Services multiplies when collaboration between service providers and clients takes centre stage. Open communication channels foster an environment where superior outcomes thrive. Regular discussions, mutual identification of improvement areas, and collaborative solution implementation drive growth and productivity. Regular interactions lay the foundation for a productive partnership that amplifies benefits.


Keep Up With Updates


New enhancements, features, and functionalities are continuously introduced to refine user experiences and system effectiveness. For businesses leveraging NetSuite, staying current with these changes is imperative. Your Managed Services provider guides you in navigating these updates, ensuring you derive maximum value from them. The team of experts offers guidance on effectively implementing enhancements into your operations, leading to improved overall productivity. Staying updated positions your business as a frontrunner in operational efficiency, ensuring you don't miss out on advantageous developments.


Moving Forward: Managed Services and New NetSuite Customers


Embracing Managed Services for your NetSuite journey is a strategic decision that leads to sustained success. Transitioning to cutting-edge cloud technology isn't just a one-time event; it's an ongoing endeavour requiring vigilance, expertise, and proactive measures. By partnering with NetSuite Alliance Partners like TBS, businesses can simplify their IT management, minimise technology risks, and focus on what truly matters - growth and innovation.


Henry Sack Team Blue Sky

Henry Sack

General Manager

Team Blue Sky Logo

With over 12 years of experience as a NetSuite implementation consultant, Henry Sack leads TeamBlueSky’s team of NetSuite and accounting experts in his role of General Manager.


TeamBlueSky is a leading Australian NetSuite Alliance Partner whose mission is to provide critical NetSuite BPO and Payroll services to NetSuite clients who are wanting to simplify their back office processes and partner with a leading NetSuite administration expert. 


TeamBlueSky have also partnered with global Suite Developer Network partners to offer local solutioning, implementation and support services for global NetSuite SuiteApps. 


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